Returns POLICY
If any of our products are of insufficient quality, please contact us immediately to resolved this issue.
Contact Details:
- 20 Newlands Road, Newlands, Randburg, GP, 2092, South Africa
- info@retropack.co.za
- Contact Number: 062 691 8002
Fruits & Veggies returns
Our policy for Fruits and Veggies only lasts for 24hours. If 24hours have gone by since you’ve received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Agricultural Packaging returns
Our policy lasts for 7 days only. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@retropack.co.za
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@retropack.co.za
COURIERED ITEMS
To return your product, you should email us immediately at info@retropack.co.za
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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